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FAQ

Any questions? you should find your answer on this page...

Call us

If you'd like to book by phone, you can do so!

ONLINE RESERVATION

All our outings for walks, sea fishing or evenings at sea are available 24 hours a day, 7 days a week.

Send an email

If you can't find the answer in our FAQ, don't hesitate to send us an e-mail.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions and answers

Answer: If your tour is cancelled due to bad weather, you will have two options: choose another day or cancel at no charge.

Answer: Yes, wind, depending on its strength and direction, swell or rain, are factors that can prevent you from going out.

Answer: The evening before, we check the weather conditions for the following day, and will inform you by sms or e-mail if an outing is cancelled at the latest the day before departure.

If in doubt, please call us on 06 42 86 37 85.

Answer: Yes, you have up to 72 hours before your departure date to cancel or modify your reservation. After this deadline, less than 72 hours before departure, no changes, cancellations or refunds will be possible.

Answer: You must cancel for the person who will not show up within 72 hours before the day of your departure, XXXXX fee for modification or cancellation otherwise the cancellation policy will apply and you will have to pay the full cost of the excursion for the person who will not show up.

Answer: Yes, you need to book in advance, this way you ensure a departure and we can plan the captain(s)' schedule accordingly.

Answer: You can book online, by phone or on site at the ticket office located quai Eric Tabarly in Port Leucate.

Answer: Leashed dogs are allowed.

Answer: Depending on the weather, it's always cooler or colder at sea, so bring a coat or similar. On certain days, depending on the weather, you may get wet, so bring a windbreaker or waterproof jacket.

Answer: it's best to take a boat trip when the sea is really calm and you're not in your last trimester.

Answer: Yes, you can bring your own backpack or cooler.

Answer: Yes, all our excursions are commented on by the captains.

Answer: There can be up to 12 passengers on the Catalane and 120 passengers on the L'azur.

Answer: Maximum 120 passengers plus crew.

Answer: There can be up to 12 passengers plus crew.

Answer: It's best to wear dark-colored clothes, as mackerel blood can stain light-colored clothing. A windbreaker in case it's cold, sneakers, cap and sunglasses, and sunscreen depending on the weather.

Answer: Yes, call us on 06 42 86 37 85 for any requests for customized, private or chartered tours.

Answer: Yes, children can go on excursions, and strollers are welcome. We have the Famille Plus label and special rates for children.

Answer: Yes, you have a 99% chance, but these are wild animals in their natural environment, so the result cannot be guaranteed. We observe from a comfortable distance for both passengers and marine mammals. We respect the whale watching charter.

Answer :No, there are enough life jackets on board.

Answer: Yes, we have life jackets for all weights and sizes.

Answer: Call us on 06 42 86 37 85 during box office opening hours and we'll be delighted to help.

Any questions? don't hesitate to ask us.